Medicaid Recipients Face Confusion Ahead of New Work Reporting Rules

The survey, conducted by CITIZ3N Government Solutions, highlights that 66.7% of respondents are aware of the impending changes, yet 56.6% report they have received no direct communication from their state Medicaid programs. This lack of clear guidance fuels significant anxiety, with 68.1% of participants expressing fear that these requirements could lead to a loss of coverage. If faced with such a scenario, respondents indicated they would likely skip medical visits or remain uninsured.

To bridge this gap, participants are calling for practical, actionable resources rather than generic information. A clear checklist of requirements ranked as the top priority for 54.2% of those surveyed, followed by automated text or email reminders and access to human support via phone. Rob Miller, General Manager of CITIZ3N, noted that translating policy into practice remains a complex hurdle for states, as coordinating eligibility, reporting, and outreach across fragmented systems often creates friction that hinders member compliance.